20. Outubro 2020 - 8:30 até 17:00
Joy~Nostalg Hotel & Suites Manila Managed by AccorHotels, Pasig
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The Art of Business Correspondence (ABC) Training | Terça, 20. Outubro 2020

Better business communications result to better business. Learn the art of business correspondence today! Join now!

About this Event

The A.B.C. (The Art of Business Correspondence) training is a program designed to equip participants with the needed knowledge and skills in writing effective business correspondence. It aims to impart the holistic concept of being productive in generating objective results when sending business messages.



At the end of this course participants should be able to
  • Explain what Business Correspondence is and its importance
  • Enumerate and describe the stages of Business Writing
  • Identify the different types of Business Correspondence
  • Explain what the universal guidelines of Business Writing (Seven Cs) are


Course OutlineWelcome and IntroductionsAbout the Course
  • Objectives and Overview
  • Expectation setting
  • House rules
Introduction to Business Correspondence
  • Background, Definition and Context
  • Importance of Business Correspondence
  • Advantages and Disadvantages
  • Types of Correspondence
  • --- Internal (ex. memo, circular, notes, minutes, etc.)
  • --- External
  • --- Personal
Focus on Business Writing
  • Parts of a Business Message (E-mail / Letter)
  • Stages
  • --- Pre-writing
  • --- Drafting
  • --- Revising
  • --- Formatting
  • --- Proof Reading
  • --- Sending
Quick Review
  • E-mail Etiquette
  • Grammar
  • Spelling
Universal Guidelines to Remember: The 7 Cs of Business Writing
  • Clarity
  • Conciseness
  • Correctness
  • Courtesy
  • Conversational
  • Convincing
  • Completeness
Summary and Wrap upCourse Duration
  • 1 day
Delivery Methodologies
  • Lecture
  • Team based activities
  • Individual activities
  • Plenary Discussions
  • Reflections
This course is recommended for
  • Anyone who deals with business writing, e-mail messages, & correspondence on a regular basis which includes key personnel such as, but is not limited to, Front liners, Secretaries, Administrative Officers, Executives, Managers, etc.
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